We’re constantly evaluating and evolving our customer support experience to better serve you. When you need help with your NovoPath solutions and services, we’re here for you. Let’s dive into a couple of new changes we’ve made:
- New client support portal
- New director of support
- NovoPath 360 sneak peek
New Client Support Portal
Submitting support tickets just got easier.
- Submit support tickets
- View all open and close tickets
- Review past conversation threads
- Easily track tickets
- Browse and contribute to support articles
To access the portal, and start using it today, sign up here.
Meet Josh Williams, New Director of Support
In continued efforts to optimize and enhance our support services, we are happy to introduce Josh Williams, our new Director of Support.
Josh will be overseeing daily support operations, focusing on customer experience and process improvement in order to streamline, enhance and build a world-class support experience for our customers.
Prior to joining NovoPath, Josh led technical support for various product lines at Carestream Dental, a dentistry-software company.
Josh is also an avid sports fan with the Atlanta Braves and Dallas Cowboys being his favorite teams.
NovoPath 360 Sneak Peek
The NovoPath team has been working hard this past year and we are happy to say you can now get a sneak peek into NovoPath 360, our saas-based LIS platform before its release in January.
NovoPath 360 brings all the best capabilities and features of V9.0 into a redesigned and more intuitive interface without the clunky baggage of on-premise software.
We have completely revamped our LIS platform to drive greater efficiency and productivity for our clients.
If you’re interested in upgrading, schedule your sneak peek today.