Discrepancy Module
Catch the Error Before
It Reaches the Report.
When something doesn’t match, NovoPath stops the case, routes it to the right person, and won’t let it move until it’s resolved. Mistakes get caught at the bench, not at sign-out.
A Mismatch Caught Late is a Mismatch That Already Cost You.
A label that doesn’t match the requisition. A specimen count that’s off. A missing field. In most labs these get caught eventually, but the catching depends on someone noticing, remembering, and chasing it down on a sticky note or in a side email. When it slips, it surfaces at sign-out, in an amended report, or in front of a client.
The problem was never that labs don’t catch errors. The problem is that catching them is manual, unstructured, and easy to lose track of.
Flagged, Blocked, Routed,
Automatically.
Flagged at the Point of Work.
Configured to Block When it Matters.
Routed to the Right Worklist.
The discrepancy lands automatically in the correct QA or client-services worklist, assigned, visible, and tracked. Not a sticky note. Not an email that gets buried.
Resolved and Documented.
Everything in One Place. Nothing Falling Through the Cracks.
No Sticky Notes, No Side Emails.
Discrepancies live in the system, not in someone's memory or inbox. The whole team sees the same status in real time.
Built-in Accountability.
Every flag and resolution is logged with user and timestamp, so QA and compliance reviews pull from a real record instead of reconstructed history.
Trend It, Don't Just Fix It.
Because discrepancies are captured as structured data, you can report on them. See what's going wrong, where, and how often, and fix the process instead of just the case.