LIS contracts often represent multi-year commitments.
Before signing, lab leaders should clarify architectural, operational, and financial assumptions.
Below are eleven foundational questions.
- Is your LIS web-native or hosted on virtual machines?
- How frequently are updates released?
- Are updates automatic or manually coordinated?
- Who owns infrastructure management?
- Is the platform SOC2 certified?
- What uptime SLA is contractually guaranteed?
- How does the system scale as case volume increases?
- Are digital pathology workflows natively supported?
- How are integrations managed (API vs custom)?
- Who leads data migration and validation?
- What is included in subscription pricing versus billed separately?
These questions reduce ambiguity and surface architectural differences early in the evaluation process.
To apply these questions across multiple vendors, download and use our LIS Vendor Scorecard.
